Open daily 10am to 5pm

Terms and conditions

Last updated 28 September 2026. These apply to everyone who visits, books or joins. They are written to be read, not hidden.

In these terms "we", "us" and "the park" mean AGL Attractions Ltd (company number 08933291), trading as Animal Farm Adventure Park, Red Road, Berrow, TA8 2RW.

1. Terms of entry

  1. Children under 16 must be accompanied by an adult, and children must be supervised by their adults at all times, including in the play barn, on the play castle and on the trampolines.
  2. No dogs, except assistance dogs. Assistance dogs must stay on the paths and out of the walkthrough enclosures.
  3. Please follow the feeding signs. Only feed the animals listed as suitable, using feed bought at the park, and never by hand where a sign says otherwise. Do not feed the foxes, meerkats, ferrets, raccoons, rabbits, guinea pigs, reptiles, birds, ponies or donkeys.
  4. Wash your hands after touching any animal and before eating. Hand-wash stations are provided.
  5. Follow staff instructions. We may ask anyone who endangers animals, visitors or staff, or who behaves abusively, to leave without a refund.
  6. We may close all or part of the park for safety, weather, animal welfare or maintenance. This is rare and we will say so at the gate and on our Facebook page.
  7. Photography: staff sometimes take photographs for our website and social media. Tell reception on arrival if you do not want to be photographed. See our privacy policy.
  8. There are no rides at the park. Play equipment is used at your own risk and children must be supervised.
  9. Smoking and vaping are not permitted near the animals, the play areas or the picnic tables. Designated area to be confirmed
  10. Lost property is held at reception. Retention period to be confirmed

2. Day tickets

  1. Prices are shown on the tickets page and at reception. Concession tickets require supporting documents and photo ID.
  2. Last entry is 4pm. The park closes at 5pm.
  3. Tickets bought at the gate are valid on the day of purchase only and are not refundable.
  4. Online tickets, where offered, are subject to the terms shown at checkout, including any booking fee. Dated tickets are valid on the chosen date. Online exchange and refund terms to be set with the ticketing provider
  5. If we close the park because of weather or another emergency after you have paid for that day, speak to reception before leaving. Weather refund or re-admission policy to be confirmed

3. Annual membership

  1. Membership is valid for 12 months from the date of purchase and is non-refundable.
  2. Each member receives a photo membership card. Membership is personal and non-transferable. The card must be shown on every visit and may be checked against the person presenting it.
  3. If you cannot show your card you will be charged the day price. That charge may be refunded on your next visit at the manager's discretion, on production of the receipt validated by a senior member of staff.
  4. Lost or damaged cards can be replaced for a small charge. Replacement fee to be confirmed
  5. Membership includes entry to our seasonal events unless an event is stated to be an additional cost. Some attractions or activities may occasionally carry an extra charge, and we will say so.
  6. Members are bound by the terms of entry. We may refuse or withdraw membership without refund where those terms are broken.
  7. Last entry and opening hours apply to members in the same way as to day visitors, including winter closures.
  8. Personal information and photographs collected for membership are used only to run the membership and are handled in line with our privacy policy.

4. Birthday parties

  1. Parties are for a minimum of 10 children and last 3 hours. One adult is admitted free with each child. Additional adults price to be confirmed
  2. A booking is confirmed when we have agreed the date in writing and received the deposit. Deposit amount and refund terms to be confirmed
  3. Final numbers and any allergies or dietary needs must be given at least one week before the party. The balance is paid on the day for the final number, or the minimum, whichever is higher.
  4. You may bring a birthday cake. Other outside food for a premium party should be agreed with us in advance.
  5. Children at a party remain the responsibility of the accompanying adults at all times.
  6. Cancellations and changes of date: to be confirmed.

5. Schools, nurseries and groups

  1. Group rates apply to a minimum of 20 paying visitors. Groups of fewer than 20 pay for 20.
  2. Group visits must be booked in advance by phone or email. A deposit of £50 is required to hold the date. Deposit to be confirmed
  3. Payment is made in one lump sum on or before arrival by the group leader, before any group member enters. Individual payment is not available.
  4. Invoices are available on request before the visit and carry a £10 administration charge. Invoice fee to be confirmed
  5. If group members arrive separately, a guest list must be provided one week before the visit. Guests not on the list pay the standard entry price. Without a list, guests will be asked to wait at admissions until the group leader arrives.
  6. The group's adults are responsible for supervising the children in their care throughout the visit.
  7. Free adult places: one adult free for every 6 children. Ratio to be confirmed

6. Keeper experiences

  1. Experiences are non-refundable. A booked experience can be moved to another date with at least 48 hours notice.
  2. Dates are confirmed by phone or email. We cannot guarantee a particular day until confirmed. Experiences do not run on bank holidays.
  3. Under-16s must be accompanied by an adult. Accompanying adults and family members pay normal park entry.
  4. Participants must wear suitable clothing and footwear (old clothes, wellies) and follow keeper instructions at all times. We may end an experience without refund if instructions are not followed.
  5. Half-day and full-day experiences include lunch as described; in winter the lunch is replaced by a gift from the shop. Winter date range to be confirmed
  6. Any promotional offer (for example two for one) applies only where stated on the keeper experiences page with an end date.

7. General

  1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law.
  2. We are not responsible for loss of or damage to personal property, or for vehicles in the car park, except where caused by our negligence.
  3. These terms are governed by the law of England and Wales.
  4. Complaints: speak to the manager on the day if you can, or email info@animal-farm.co.uk. We answer every complaint.

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